Support
Something not working, or a question? Email hello@completeos.app and a real person will answer, usually within two days. Tell us which phone you use and what you were doing.
How to play
Each day there's one puzzle. You and your partner each hold half the clues (“keys”). On your turn, place tiles you're sure of, then hand over one key or pass. Neither of you can solve it alone. The 1-minute demo walks you through a turn. No partner handy? Tap “Practice with Echo” to play with the built-in partner.
Sending a turn
Ending your turn opens your phone's share sheet so you can text the link. The app never sends anything by itself. After your partner has played once, moves show up on both phones without a new link.
Streaks
Taking your turn counts for your streak, even if your partner hasn't played. You have until noon the next day, rest days that fill in on their own, a 3-day catch-up and a pause of up to 14 days. If you're short on time, “Just keep my streak” is a 1-minute puzzle with Echo. All of this is free.
A new phone
Pick a username and passcode on the home screen, then sign in with them on the new phone: your streak, people and unlock come along. We have no email address for you, so we can't reset a forgotten passcode. Set a new one from any phone that's still signed in.
Purchases and the free trial
The unlock (archive, themes and crew games) is a one-time payment, no subscription. In the iPhone or iPad app, tap Restore Purchases on the Unlock page to bring it back on a new device; refunds for App Store purchases are requested from Apple at reportaproblem.apple.com. The 7-day free trial is free, asks for no card, and ends by itself.
Reminders
Turn them on from the Reminders card on the home screen to hear when it's your turn, plus one nudge a day if you haven't played. You can turn them off in the same place or in your phone's settings.
Your data
See the privacy policy. To ask for a copy or deletion of your data, email us.